Customer Service



FES strives to meet all of your customer needs and our hope is that you will be pleased and satisfied not only with the products, but also with our customer service.

Though FES accepts orders by telephone, fax, email, and postal mail, for the fastest and best service, please place an order through our web store.

Orders are generally processed within one to three business days of receipt at our office. Please be aware that orders sent by mail can take one week or longer to reach us.

Please note: our offices are closed Fridays through Sundays, so that orders received after noon on Thursday will not be processed until the following Monday.

If for any reason you are not fully satisfied with an item purchased from us, we will cheerfully replace it or issue a refund. (Satisfaction guarantee applies within 60 days of purchases made directly from FES.)